FAQ’s

I LOVE YOUR BENTWOODS! HOW DO I HIRE THEM?

Firstly, great choice! Once you’ve made your selection in our hire shop, create your Wishlist and submit along with your personal and event details. We will then check availability and send via email your personalised quote along with the delivery and collection fee plus any additional labour charges.

To secure and confirm your quotation we require a 30% non-refundable deposit along with our signed terms and conditions form. Please note all of our hire products are reserved on a first to book basis and email confirmation is only made when we receive the deposit or full payment along with our confirmation email. If you are booking via a deposit, the remainder of the balance is required to be settled no later than 14 days before the delivery date of your event. Our Hire Period is 24 hrs unless specified.

Should you wish to make a booking within the 14 days prior to your event the total quote amount is due, subject to stock availability. Again, all bookings are only confirmed once payment has been received and confirmation has been sent via email.

CAN I CHANGE OR CANCEL MY ORDER? IS THERE A MINIMUM?

Not a problem! Please inform us in writing to any variations or cancellations to your order as soon as you can.

Any cancellations made more than 14 days prior to the delivery date incur a 30% cancellation fee (the non-refundable deposit). Any cancellations made less than 14 days prior to the delivery date incur a 100% cancellation fee. Deposits are non-transferable.

Please note that any changes made to your original confirmed order must not result in a reduction by more than 10% of the total invoice cost. If there is a reduction to your order by more than 10% then 90% of the original invoice would be due regardless of the variation requested. Any additions to your order must be confirmed no later than 14 days prior to delivery and are subject to availability.

Please note our minimum order is $300 plus GST, not including any delivery or labour charges.

CAN YOU SET UP OUR EVENT TOO?

Absolutely! Set up is not included in the price (unless specified) however we can include this additional service in your quotation. Charges do vary for each event taking so please let us know your specific requirements and we can tailor the quote for you. We pride ourselves on ensuring our delivery and set-up logistics run on-time, meaning one less thing for you to worry about!

OOPS, I’VE BROKEN A CHAIR, WHAT DO I DO?

Relax, accidents happen from time to time, don’t let it spoil your day. If something happens we hold a credit card bond, and we will contact you to inform you of the replacement cost.

CAN I USE YOUR ITEMS OUTDOORS?

Absolutely! However, only in good weather, as our hire items are not waterproof and cannot under any circumstances be left out or used in the rain. Please note the hirer is fully responsible for any damage caused by inclement weather - including rain, hail, snow and wind - and it’s your responsibility to ensure the items are adequately protected and stored. Any damage shall be payable at full replacement cost. If your event is outdoors we strongly recommend an indoor back-up plan as we do not offer any refunds due to inclement weather.

DO PRICES INCLUDE GST?

All advertised prices exclude GST and will be added in your written quotation.